Food company sends quality control team cheaper sauce, then ignores their warning about low quality and releases it anyway: ‘The customers won't taste the difference’

Author image for Bar Mor Hazut
Bar Mor Hazut • Senior Editor
Nov 7, 2024 9:00 AM EST

'If it ain't broke don't fix it' could not be any more clear, and yet many companies, especially in the food industry, keep trying to change things that don't need changing. 

Surely, every single one of us can think of a food product that we used to love, but then something about it changed and suddenly tasted disgusting. I'm sure it will not come as a surprise to know that companies do that because they are trying to reduce costs and use cheaper products. And when you use cheaper products, well, then the food is going to taste much worse.

The employee in this Reddit story was fed up with how their company was dealing with a change to their famous dressing. Even after the QA team warned the SEO that the change really does make the dressing taste terrible, they decided to approve it anyway and send it to stores.

Keep scrolling to read the full story. After you are done, click here for a story of an employee who got back from a work trip, only to find out they have been fired.

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  • 01
    Cheezburger Image 10425296640
    via dusanpetkovic

    This image is for illustration only, and the subjects are models; the image does not depict the actual subjects of the story.

  • 02
    "The Customers Won't Taste The Difference"
    via BlueberryDressing
  • 03
    Here's another rant about Companies trying to cut costs for no good reason. Quality Control Here, the team gets a call to the research and
    via BlueberryDressing
  • 04
    development lab a few weeks ago and essentially why they called us. is because the company is trying to cut costs on fresh product, even though we made the most money this year...and you
    via BlueberryDressing
  • 05
    guessed it, they want us to try the new and improved "Reduced Cost Product" which they plan to launch soon in order to make more money and wanted our feedback on it.
    via BlueberryDressing
  • 06
    So, one of the things that we make fresh in house is Dressings, none of that processed sh. The R&D team Had laid out samples of our freshly made Dressing and the reduced cost Dressing which
    via BlueberryDressing
  • 07
    was just processed dressing bought from another company. Compare and contrast. Can the customer taste the difference? Well after I had tried the stuff no sh they can taste the difference, it was disgusting.
    via BlueberryDressing
  • 08
    "We want your honest opinion on this" my opinion? Okay well we can't sell this to the customer it's wrong since they are used to buying what we have been making in house and it's gross, no one likes it.
    via BlueberryDressing
  • 09
    You wanna know what they did? A week later The CEO approved of the new Dressing and that Garbage was in stores in no less than a month. I when companies do this. hate
    via BlueberryDressing
  • 10
    fennel1312.2d ago • Did they change the packaging to reflect the difference or are they just lying about it now?
    via fennel1312
  • 11
    BlueberryDressing OP 2d ago • The packaging is exactly the same, the customer won't notice any difference until they actually taste the dressing and find out it's. changed.
    via BlueberryDressing
  • 12
    Jonatan83 2d ago cut costs for no good reason The reason is the cut costs
    via Jonatan83
  • 13
    BlueberryDressing OP 2d ago • It was good while it lasted :( 1 honestly enjoyed some of the dressings we made. Absolutely delicious.
    via BlueberryDressing
  • 14
    • Jaco2point0 2d ago We called you for your expert opinion, but when it didn't conform to what we wanted we ignored it.
    via Jaco2point0
  • 15
    BlueberryDressing OP.2d ago • Dude exactly. They wanted our opinions on it, but in the end these guys were gonna launch it regardless of what we thought.
    via BlueberryDressing
  • 16
    Netflxnschill • 2d ago Anarcho-Syndicalist LOL I specialize in quality control/inventory/logistics and this sounds like every conversation I've had with decision makers telling them the decision they're about to make is penny wise but dollar foolish.
    via Netflxnschill
  • 17
    BlueberryDressing OP 2d ago • And then they say "We greatly appreciate your feedback and will be brought up in our meeting" then continue to make said bad decision anyways.
    via BlueberryDressing
  • 18
    PygarNoMemory • 2d ago • I worked in a bread and bun factory. When they'd roll out a new product it would have real honey and quality ingredients, brag about it on the packaging. After the customer base was established the formulas were always changed and artificial ingredients were substituted to enshittify the product for bigger margins.
    via PygarNoMemory
  • 19
    BlueberryDressing OP • 2d ago Why does everything have to be about money, imagine a world where all store bought food was actually good quality. Not having to wonder whether it's highly processed or not.
    via BlueberryDressing
  • 20
    • coffeeplot 2d ago • This trick works once. You get a good month bump in profit then... the next time I go to your competitor.
    via coffeeplot
  • 21
    BlueberryDressing OP 2d ago • Good call me too. I used to always eat the product we made since it was delicious, now? I'm not touching it. You bet your sweet I'll take my business elsewhere.
    via BlueberryDressing
  • 22
    bcrenshaw 2d ago • Do we know who the company is? or better yet, who we should avoid buying dressing from now?
    via bcrenshaw
  • 23
    BlueberryDressing OP 2d ago. I don't want to give any names, just for liability reasons.
    via BlueberryDressing
  • 24
    Starfury_42.2d ago • Send anonymous tip to the local news that X company has changed Y product to save money - and it's an inferior product. See how that goes...
    via Starfury_42
  • 25
    BlueberryDressing OP 2d ago • Ooofff that would be a heavy blow right there
    via BlueberryDressing
  • 26
    • Viktor Fry 1d ago • Less than a month already on the shelves? They already made the decision before calling you...
    via Viktor_Fry
  • 27
    BlueberryDressing OP 1d ago • All they did was forward the already bought sauces to the stores. No processing needed.
    via BlueberryDressing
  • 28
    Much-data-wow . 1d ago • MAKE THE CEO EAT IT IN FRONT OF THE WHOLE COMPANY!!!!!! Bonus points if it's at the company pizza party.
    via Much-data-wow
  • 29
    BlueberryDressing OP 1d ago • He probably doesn't even know what it looks like. "Reduced cost?!! More Profit?!!" send it out!! here's my signature
    via BlueberryDressing
  • 30
    • Gerissister 1d ago • Customers will stop buying it after they taste it and return it for refunds.
    via Gerissister
  • 31
    BlueberryDressing OP • 1d ago · I can't wait to see what the customer complaints log looks like
    via BlueberryDressing
  • 32
    WingdRat 23h ago • The joys of being QA ☹
    via WingdRat
  • 33
    BlueberryDressing OP • 21h ago • I've seen way too much stuff in my line of work
    via BlueberryDressing

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Tags

boss antiwork corporate workplace-stories employee manager job tales-from-the-workplace qa reddit story ceo equality workplace food Reddit company money
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